Customer service in Moment is designed to be simple, visual, and intuitive, offering a comprehensive overview of customer relationships. This enables customer service representatives to efficiently provide accurate information to end customers. Users will enjoy seamless communication regarding consumption, products, and pricing in real-time, while back-office operations are streamlined to minimize unnecessary steps. We are dedicated to collaborating with our customers to develop the best user interfaces, ensuring that daily users have an optimal workspace for their tasks. Welcome to a future with even more satisfied customers and employees.

Market communication  with Elhub and other Nordic systems are fully automated, ensuring that the journey is both quick and seamless. The system effectively identifies any errors or discrepancies, presenting them as task lists with corresponding actions for easy follow-up and resolution. This leads to efficient discrepancy management for users and faster settlements for end customers.

The product-building module enables our customers to launch new products in the market at lightning speed. Users can create and deploy products and services instantly, all without needing a system provider. Whether it’s straightforward offerings like electricity and broadband or more complex financial products, Moment ensures that the journey from idea to end-customer is streamlined and efficient, enables our clients to take a leading role in their markets. 

All settlement  in Moment is automated. Interactions between multiple modules manage the rating of metering points and any necessary corrections seamlessly. The data flow is message-based, which ensures an elastic and horizontally scalable settlement process. Settlement contracts for end customers are processed as soon as the required pricing and consumption data for the period are available. Users can track the status through the interface, and any reasons for incomplete settlements are documented and accessible in dedicated discrepancy lists within Moment. 

 Similarly, the billing process in Moment is fully automated and optimized for rapid invoicing. A billing contract ensures that all expectations for the current invoice are fulfilled before automation takes over to bill the end customer. The system includes functionality to integrate external expectations into the billing contract, enabling services unrelated to electricity supply to be invoiced together through Moment’s automation. This through-billing of grid charges and other transactions minimizes manual errors and reduces financial risk for our clients. Any discrepancies from registered expectations in the billing process are flagged for users and addressed manually before the invoice is generated. 

Our main aim with billing automation is to invoice accurately and as quickly as possible. This helps free up capital and tackle liquidity issues related to invoicing. 

All rating in Moment i s automated. Interactions between multiple modules manage the rating of metering points and any necessary corrections seamlessly. The data flow is message-based, which ensures an elastic and horizontally scalable settlement process. Settlement contracts for end customers are processed as soon as the required pricing and consumption data for the period are available. Users can track the status through the interface, and any reasons for incomplete settlements are documented and accessible in dedicated discrepancy lists within Moment. 

Similarly, the billing process in Moment is fully automated and optimized for rapid invoicing. A billing contract ensures that all expectations for the current invoice are fulfilled before automation takes over to bill the end customer. The system includes functionality to integrate external expectations into the billing contract, enabling services unrelated to electricity supply to be invoiced together through Moment’s automation. This through-billing of grid charges and other transactions minimizes manual errors and reduces financial risks for our clients. Any discrepancies from registered expectations in the billing process are flagged for users and addressed manually before the invoice is generated. 

Moment’s accounts receivable module is a key feature tailored for the energy sector, packed with robust functionality. It seamlessly imports transactions from various systems and settlement sources, and it’s integrated with most major banks, collection agencies, and distribution partners. 

The module consolidates all costs as transactions in the customer’s accounts receivable, including consumption-based, non-consumption-based, and fees, and invoices these through Moment’s automation—along with functionality related to payment administration, collection, and data transfer to accounting systems. Similar to other components of the system, Moment’s “Accounts receivable”-module provides a variety of automated processes, guaranteeing efficient handling of tasks associated with invoicing, payment, and collection. 

The beauty of digital processes lies in their ability to provide data access. Moment is constructed from small building blocks that collectively address specific complex tasks. This structure offers detailed insights, granting our customers complete and unique visibility into their financial assets in real time. We offer our customers access to valuable reports designed to support processes related to billing procedures. Additionally, the system provides excellent solutions for sharing customer data with their own reporting tools. This way, our customers enjoy the best of both worlds in reporting and insight: standardized reports that are continuously developed to meet industry needs, as well as the ability to use their own data to create unique reports. By exploring the value chains, you can make savvy, data-driven choices and enjoy a bunch of fantastic benefits. 

Moment makes it super easy to bring all your brands together under one roof for smooth management. Our Multibrand feature allows you to monitor and manage all your brand groups with one single login. Here, you can monitor all processes for all your brands, get notifications, and follow up on any issues. Plus, Moment has a handy service for managing cases across brands, all from this platform. It really doesn't get any simpler than this! 

Moment can be applied in various Nordic markets.